Return & Refund Policy
Return and Refund Policy:
At LOWco Rods, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward return and refund policy. Please review the following terms carefully:
1. Eligibility:
We accept returns for a refund or exchange within 30 days of the original purchase date. To be eligible for a return, the item must be unused, undamaged, and in its original packaging.
2. Initiation of Return:
To initiate a return, please contact us through our "Contact Us" form on our website. Please provide your order number and a brief explanation of the reason for the return. Once your return request is approved, we will provide you with further instructions on how to return the item.
3. Return Shipping:
You will be responsible for the cost of return shipping, unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure the safe return of your item.
4. Inspection and Refund:
Upon receiving your returned item, we will inspect it to ensure it meets the eligibility criteria outlined above. Once the item is deemed eligible for a refund, we will process the refund to your original method of payment within 5-7 business days.
5. Exclusions:
Certain items are not eligible for return, including but not limited to personalized or custom-made products, clearance items, and gift cards. Additionally, we reserve the right to refuse returns that do not meet our eligibility criteria or that are outside of the 30-day return window.
6. Damaged or Defective Products:
If you receive a damaged or defective product, please contact us immediately upon receipt of the item. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
7. Contact Us:
If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us through our website. We are here to assist you and ensure your satisfaction with every purchase.
Thank you for choosing LOWco Rods. We appreciate your business!
At LOWco Rods, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward return and refund policy. Please review the following terms carefully:
1. Eligibility:
We accept returns for a refund or exchange within 30 days of the original purchase date. To be eligible for a return, the item must be unused, undamaged, and in its original packaging.
2. Initiation of Return:
To initiate a return, please contact us through our "Contact Us" form on our website. Please provide your order number and a brief explanation of the reason for the return. Once your return request is approved, we will provide you with further instructions on how to return the item.
3. Return Shipping:
You will be responsible for the cost of return shipping, unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure the safe return of your item.
4. Inspection and Refund:
Upon receiving your returned item, we will inspect it to ensure it meets the eligibility criteria outlined above. Once the item is deemed eligible for a refund, we will process the refund to your original method of payment within 5-7 business days.
5. Exclusions:
Certain items are not eligible for return, including but not limited to personalized or custom-made products, clearance items, and gift cards. Additionally, we reserve the right to refuse returns that do not meet our eligibility criteria or that are outside of the 30-day return window.
6. Damaged or Defective Products:
If you receive a damaged or defective product, please contact us immediately upon receipt of the item. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
7. Contact Us:
If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us through our website. We are here to assist you and ensure your satisfaction with every purchase.
Thank you for choosing LOWco Rods. We appreciate your business!
